We provide full service property management for single family homes in the Jacksonville and Onslow County area. If you want clear standards, clean reporting, and a licensed team that runs your rental like an investment, you are in the right place.

Anchor Real Estate maintains a portfolio of quality rental homes and townhomes, and we protect that standard through consistent acceptance criteria. All homes managed by Anchor Real Estate must be in serviceable, habitable condition throughout the management period. Here is what we manage, and the non negotiables we require to begin management:

-We manage single family homes and townhomes.

-We do manage homes with swimming pools. There are additional maintenance and insurance requirements --for these homes. Ask for more information.

-We do not manage homes built before 1978.

-We do not manage manufactured homes.

-Homes with crawlspaces must be inspected at least once per year as part of our property protection standards.

If you are not sure whether your home qualifies, we will confirm it during the walkthrough.

In North Carolina, professional property management is performed under a real estate brokerage. Anchor Real Estate is a licensed real estate brokerage with a dedicated property management division, and our property managers are licensed real estate brokers. You get a professional, standards driven team that manages your home like an investment, not a side hustle.

We also have an affiliated sales team that can help you buy or sell this property, or support you with other investment purchases and sales as your plans change. Ask your property manager to be connected with one of our sales professionals for more information about buying or selling.

Yes. Most of our homeowners are remote owners, including military homeowners. Our systems are built for remote ownership with organized communication, electronic documentation, and clear reporting.

Yes. PCS timelines are one of the most common reasons homeowners call us. We help you map out a realistic start date, rent ready plan, and leasing timeline so you are not making decisions in a rush.

No. We do not sign agreements without a walkthrough. The walkthrough protects you and protects us because we need to verify condition, safety, and readiness before we put our name on the management.

Sometimes. We will review the lease terms, tenant history, and the current condition. If we cannot complete a walkthrough right away, we will require documentation and a clear plan for a proper intake inspection.

We handle marketing, showings, tenant screening, leasing, rent collection, maintenance coordination, inspections, compliance, and owner reporting. You also get an owner portal where you can view statements, ledgers, invoices, work orders, and key documents.

We use local market data and real time demand to recommend a rental price that protects your timeline and reduces vacancy. Our job is to give you a clear strategy and explain tradeoffs so you can make a smart decision, not a hopeful one. The owner makes the final decision on rental rate. To utilize any of our guarantee programs, the house must be marketed at the market rental rate as determined by the Portfolio Development Manager.

When a home is priced correctly and in rent ready condition, many homes lease in about two weeks. When pricing or condition is off, marketing time stretches. We focus on reducing preventable delays.

We combine professional photography, strong online exposure, MLS distribution when appropriate, showing coordination, and fast follow up. Marketing is not just posting a listing. It is pricing, presentation, and execution.

Yes. We use a professional photographer and continue using the photos as long as they still represent the home accurately. Professional photos improve first impressions, increase showing activity, and reduce time on market.

Not at this time. Showings are handled by a representative of our team or a licensed real estate agent from a cooperating firm. This protects your property and reduces risk.

We follow strict written screening criteria, use third party screening, verify identity and income, and apply standards consistently to support fair housing compliance. All occupants 18 or older are screened.

No. We manage the screening and approval process. This keeps decisions consistent, protects fair housing compliance, and prevents owners from being pulled into uncomfortable or risky interactions.

No. We approve based on written criteria and documented screening. The goal is consistency, compliance, and fewer problems after move in.

Management is 10% of current market rent with a $150 monthly minimum. We also charge a one time onboarding fee of $500 to set the property up correctly, establish your baseline file, and prepare the home for a professional launch.

We do not charge a management fee during onboarding. Once the home is listed live and actively being managed for leasing, management fees apply because we are coordinating showings, activity, vendor access, and vacancy oversight.

Onboarding is where we build your foundation. We set up your property in our systems, confirm payout settings, collect required documents, perform an intake inspection, and create a rent ready and listing plan so the process moves forward without stalling.

We are required to have your signed Property Management Agreement prior to listing your home. The good to haves are landlord insurance details, HOA information (if applicable), pet policy. As a reminder, utilities must be on during listing.

Not at this time. Owners are required to make owner contributions for invoices that are in excess of rental proceeds or if there is no tenant in place. Anchor Real Estate reserves the right to change this policy on an individual basis if owners do not pay bills in a timely manner.

Our standard maintenance limit is $500. Under that threshold, we proceed with necessary repairs to protect the property and keep operations moving. Over that threshold, we contact you for approval unless it is an emergency.

You will see maintenance in the portal and through our communication process. For items under your approval limit, we proceed. For items over your limit, we request approval unless emergency conditions require immediate action.

That is common. We recommend a realistic approval limit so routine items can be handled quickly without delays.

We do not recommend that approach because it creates delays and often increases costs. Our process is designed to protect the property with timely action and consistent standards.

Yes. We have an in-house maintenance team for many common items, and we dispatch to outside vendors when the job requires it or when that is the fastest path to resolution.

No, not at this time. You pay vendor invoices for work performed.

We can work with your preferred vendor if they are licensed and insured when required, responsive, and able to meet our scheduling and documentation standards. If not, we will use our vetted vendors to keep timelines and quality consistent.

We use documented work orders, clear scope, consistent communication, and a systemized process. You will see the issue, the plan, and the outcome, not just a bill.

Yes. Prevention is cheaper than repairs. Our inspection program and maintenance standards focus on catching issues early, especially leaks, HVAC performance, filters, and safety items.

Most maintenance is homeowner responsibility as normal wear and aging occurs. When tenant responsibility is clear, we charge the tenant with documentation and enforce lease terms consistently.

We document condition at move in and move out with photos and notes, then apply lease enforcement and security deposit procedures based on documentation.

We follow a structured pet policy and screening process. If pets are approved, we enforce the lease terms and documented pet requirements.

We do not allow smoking inside the property. This protects the home, the HVAC system, and reduces long term remediation costs.

Rent is due on the 1st. We follow a structured collections process and enforce the lease consistently so delinquency does not become normal.

We follow our defined timeline and take prompt action. You will see activity in your owner reporting so you know exactly where things stand.

We follow the lease and our written process. Partial payments can create legal complications, so we handle delinquency with consistency and compliance in mind.

Owner proceeds are paid by ACH, typically around the 10th or the next business day once funds clear. If rent arrives late and clearing timelines push beyond the normal run, it will pay out on the next scheduled run.

We hold the security deposit in a trust account as required. It is handled through documented procedures.

Yes. Residents are required to carry renters insurance and we do not release keys without proof.

Standard is every six months, plus a renewal inspection prior to offering lease renewals. Inspection reports are delivered through your portal.

We review payment history, property condition, performance, and market rent. Then we present a renewal plan and rent recommendation based on current conditions.

Not automatically. Rent changes are based on market conditions and tenant performance. Our goal is to protect long term returns while minimizing vacancy and turnover risk.

We understand the concern, but the market sets the rent. We will give you a realistic rent range and strategy, and we will explain the cost of vacancy versus pricing correctly.

We do not rely on gimmicks. We reduce risk through strict screening, consistent enforcement, documentation, and fast action when problems show up.

Formal filings are rare, but when necessary we coordinate the legal process and follow the required steps. Court costs and attorney fees, if needed, are owner responsibility as outlined in the agreement.

You need a landlord policy, not an owner occupied policy. Your insurance agent should confirm the correct coverage for a tenant occupied home, including appropriate liability protection.

We manage within HOA requirements. We will need the HOA contact information and any rules that affect leasing or exterior compliance. HOA dues remain the homeowner’s responsibility.

Homeowners typically keep utilities on during vacancy so repairs, showings, and inspections can be completed safely and efficiently, and to reduce moisture and property risk.

We can coordinate lawn care and exterior upkeep based on the home’s needs and any HOA requirements. The goal is to protect curb appeal and avoid compliance issues.

We coordinate pest control when needed. Responsibility depends on the cause and the lease terms, and we document the issue so it is handled correctly.

We schedule the move out process, document condition, coordinate repairs if needed, and handle the security deposit accounting according to the required timeline.

It depends on condition, scope, and vendor scheduling. Our goal is to reduce downtime by planning early, documenting clearly, and moving quickly once possession is returned.

You can, but it often delays the timeline, especially for out of town owners. Most owners get better results by letting us coordinate the turn with qualified vendors so the home is ready to market quickly.

Yes. Professional management includes identifying trends and helping you plan. We flag recurring issues and aging components so you can make decisions before an emergency forces your hand.

A one person operation can be good, but it is also a single point of failure. We operate as a licensed team with systems, documentation standards, and continuity so service does not stop when one person is unavailable.

If delaying action would risk damage or habitability, we proceed and keep you informed. That is part of protecting the asset.

Yes. Homeowners should ask this question. Our company structure and documented processes are built for continuity, responsible handling of funds, and consistent operations.

We review the agreement terms during onboarding so expectations are clear. We believe in earning long term relationships through performance and communication.

Request your Property Management Agreement and schedule your walkthrough. From there we complete onboarding, establish the baseline, and launch your home with a clear plan and consistent standards.